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Customer Care Executive Jobs at Mafatlal Churchgate
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Customer Care Executive – Lead Management
🏢 Mafatlal Industries Limited 📍 Churchgate, Mumbai
Company Mafatlal Industries Limited
Location Churchgate, Mumbai
Experience Required 2 to 4 Years
Function CRM & Lead Management
Job Overview
Mafatlal Industries Limited is seeking a passionate Customer Care Executive – Lead Management to drive customer engagement, lead qualification, CRM excellence, and sales coordination at their Churchgate office in Mumbai. If you thrive in a fast-paced environment and excel at turning customer enquiries into active business opportunities, this position offers an outstanding career growth opportunity.
Key Responsibilities
- Drive proactive customer engagement and maintain strong relationship management.
- Perform lead qualification and efficient routing of incoming business opportunities.
- Manage CRM systems, data entries, tracking, and generate regular reporting.
- Coordinate seamlessly with sales teams to convert enquiries into active business.
- Ensure timely follow-ups and maintain high customer satisfaction standards.
Candidate Profile & Requirements
- Experience: 2–4 years of experience in Customer Care, CRM, or Lead Management.
- Communication: Strong verbal and written communication along with proactive follow-up skills.
- Technical Skills: Hands-on experience with CRM systems and reporting tools.
- Preferred Background: Experience in Textile, Apparel, FMCG, Retail, or B2B industries is preferred.
How to Apply
Interested candidates can share their updated CV via email.
Email Subject Line: Application for lead Management
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